FAQs

Lady floating in swimming pool on rubber ring

Frequently asked questions about swimming pools

1. Can I install the pool kit myself?

Yes, but only if you are knowledgeable about digging the hole for the pool kit to be placed into and the levelling of the pool walls as well as the bottom and sides of the pool wall. A vinyl lined pool has to have exact angles and precision construction is essential in order to enable the pool liner to fit properly. If the angles are off at any point it will cause your costume designed pool liner not to fit properly which will cause wrinkles and stress against your liner. This may affect the life of your vinyl liner. Newson Swimming Pools recommends hiring a professional pool installer to assist you with setting up your pool.

2. How do I order from your company?

Our website is on a secure server meaning that it is safe to order directly from our site. We accept all major credit cards for your convenience. You may also call our sales representative directly or go to our contact page and e-mail our company. Newson Swimming Pools will be happy to discuss your order with you and answer your questions.

3. Does your company guarantee its products?

Manufacturer warranties are available on most items available for purchase. If you have ordered the incorrect part or merchandise, as long as it has not been opened and used, it can be returned or exchanged, so long as it is in its original packaging. Special order items may not be returned.

4. Who do you recommend for assistance or installation?

Manufacturers often send installation manuals along with items purchased. Definitely refer to the manuals before installing the item. But if you have concerns or questions you may call us at Newson Swimming Pools and we will try to answer your questions or get you in contact with someone who may assist you. For major installation such as Above Ground and In Ground Pool kits, refer to the manuals or contact a local pool professional in your area.

5. When is the best time to start installing a pool?

Pools can be installed year-round, depending on the area that you live in and the weather at the time.

6. Does your company supply the parts I would need?

Most of the parts you will need to build or maintain a swimming pool or spa can be purchased through Newson Swimming Pools Ltd. Some items will be more cost effective for you to purchase locally in your city or town. This may include sand, cement, pool krete, and PVC pipe.

7. Where is your company located?

Newson Swimming Pools Ltd is located in Norwich, Norfolk.

8. What comes with the pool kits I order?

Before placing your order, what comes with it will be spelled out exactly with each pool kit and package. Most product pages on our website will list items that you can order and options that will be available with each pool kit. As Newson Swimming Pools Ltd quotes your individual custom pool kit package the items included with the pool kit will be attached.

9. How often should I clean my filter?

Sand filters should be backwashed and rinsed approximately every 10 days or so, depending on the pressure gauge and if it varies 10 psi above normal operating. Be sure to observe your pressure gauge after you have cleaned your system and watch the normal setting (psi). D.E. (diatomaceous earth) filters need to be bumped every 10 to 15 days and the filter should be cleaned approximately once per month. Again watch your pressure gauge and note the psi to determine how often to clean your filter system. Cartridge filters should be hosed off every seven (7) to ten (10) days, depending on your psi.

10. Do I need to shock my pool weekly?

It all depends on how much free and available chlorine you have in your pool. Shocking your pool enables the chlorine level to rise to a level that allows chloramines or bromines to burn off. This further allows your pool water to hold new chlorine particles so the chlorine can kill any bacteria present in the water. The frequency of shocking your pool will depend on bather capacity and the temperature of the water. A good test kit that allows you to test your chlorine, free chlorine, and total combined chlorine in the pool water will let you know when to shock. If you don't have a free chlorine reading, then it is time to shock the pool.

11. How long do I need to run my filter?

Your pool filter ideally should run at all times for maximum circulation and filtration of the pool water. Your pool pump and filter should run at the minimum 8 to 12 hours a day.

12. Why has my pool gone green when my test kit says the chlorine level is OK?

Your chlorine is 'locked in' by the chemicals used to stabilize it. Granular and tablet form chlorine is bonded to cyanuric acid to prevent it from being burnt off by the sun too quickly. Whilst the chlorine will be used up, the cyanuric acid will remain. Too much cyanuric acid in your pool over stabilizes your chlorine, trapping it so that it can't attack bacteria and algae.

You will have to throw out some of the water with the cyanuric acid and replace it with fresh water. Regular and thorough back washing of your filter should prevent over stabilization but in a heavily used pool up to 5%, maybe more, of your water should be replaced each week to keep over stabilization at bay.

13. Swimmers complain of sore eyes and a chlorine smell. They say there is too much chlorine in the pool but my test says my chlorine level is about right at 1.5ppm. What's wrong?

There is probably not enough chlorine. Under normal circumstances chlorine breaks organic material into harmless, un-noticeable nitrogen and salts. If, however the chlorine level is low or the level of organic material is high, the chlorine slows down its work rate and produces nitrogen trichloride instead. This is a type of tear gas, hence the sore eyes. Swimmers are not smelling chlorine they are smelling the nitrogen trichoride and mistaking it for chlorine.

The solution is not to let your chlorine level get to low and anticipate a raise in organic material level.

Stinging eyes can also be caused by the acidity level of your pool being to high, so always check this possibility too.

Frequently asked questions about spas

1. Why are spas so popular?

People like spas for different reasons. Some families enjoy the spa as a place to gather and play, to communicate and promote togetherness. Others enjoy their spa as a place to relax and unwind. Spas have been proven to reduce stress and tension. They are also said to promote healing. A spa is a great place to entertain friends at home. Spas have earned a reputation as a romantic place for couples as well. And as an added benefit, a spa will enhance the value of your home.

2. What health benefits can I expect from a hot tub?

The National Sleep Foundation finds that soaking in hot water before bedtime can help bring about a good night's sleep.

The Arthritis Foundation supports the use of hot tubs and reports that regular sessions in a spa helps to keep joints moving, restores strength and flexibility and soothes arthritis pain.

The New England Journal of Medicine reported that patients with type 2 diabetes reported reduced blood sugar levels and improved sleep pattern.

3. What's the difference between a Jacuzzi, a spa and a hot tub?

The word Jacuzzi is often used to describe a spa because the product was invented by Roy Jacuzzi in 1970. Today, because the Jacuzzi company has continued to be the innovator in the spa industry, the product has become almost synonymous with the Jacuzzi brand name. Jacuzzi Premium continues the tradition of quality that has been long associated with this legendary brand. Basically, the words Jacuzzi, spa and hot tub are used nowadays synonymously to describe jetted, heated, water-filled tubs.

4. How many jets are in these spas?

Actually, the number of jets in a spa is not as important as the variety, placement and adjustability of jets in a spa. Ask the sales professional to explain the different types of jets, placement of them and how you can customize your massage.

5. How much time and money will I spend maintaining a spa?

Because the advanced Jacuzzi Premium ProClear Water Management System has incorporated filtration and ozone systems and chemicals into their systems, maintenance is minimal. You should check the spa water each time before use and adjust accordingly. This takes about five minutes or so. You can expect to drain and fill your spa three to four times a year.

The energy-efficient 24 hour filtration cycles, the Jacuzzi Premium ozone system and chemicals required to keep your water pure costs only pennies a day.

6. We have small children, what safety provisions should I take/look into when buying a spa?

Jacuzzi Premium has many standard safety features in their spas. First, look for a spa that is ETL or UL listed. Make sure that the spa cover securely locks to stops any unsupervised access to the spa. The spa must have a light to ensure clear visibility when using your hot tub in the dark. Controls should be able to be locked to avoid anyone interfering with your settings, especially the temperature.

7. What makes a Jacuzzi Premium Spa reliable?

Jacuzzi Premium was one of the first manufactures in the industry to achieve ISO 9001 certification. This quality achievement demands excellence in manufacturing and Jacuzzi Premium is one of only a handful of manufactures in the industry to have accomplished ISO 9001 certification.

The Jacuzzi name is known throughout the world for its reliable, quality products. No other spa company has our experience.

8. Do I need a contractor, plumber or electrician to install my spa?

Jacuzzi Premium spas are completely self-contained and need only to be filled with a garden hose. No special contractor is needed although a concrete pad or other suitable surface will be required to support the hot tub. An electrician is recommended to hook the electricity up to the spa.
Man cleaning swimming pool
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